Shipping policy

Shipping Origin

Standard products ship from Germany (Heidelberg).

Custom-made / personalized orders may be sourced from the USA (see below).

Delivery Area

We ship to:

Germany
Europe (EU/EEA) via DHL (where available at checkout)

Processing Time

Orders are typically processed within 1–2 business days after payment confirmation (up to 3 business days during peak periods).

Delivery Time (after dispatch)

Germany (standard products): 5–7 business days
Europe (standard products, DHL): approx. 6–12 business days

Delivery times are estimates and may vary due to carrier capacity and peak seasons.

Free Shipping

Europe: Free standard shipping on orders over €50 (standard products only).

If an order contains custom-made/personalized items, the free-shipping threshold may not apply due to sourcing and handling.

Custom-made / Personalized Orders (USA sourcing)

Estimated delivery time: up to 3 weeks after order confirmation.

This can vary due to production/handling and international transit.

Tracking

If tracking is available, you will receive a tracking link by email once your order is dispatched.

Incorrect Address / Failed Delivery

If a parcel is returned due to an incorrect/incomplete address, failed delivery attempts, or non-collection, we can re-ship (additional shipping costs may apply) or refund after the return is received (original shipping costs may be non-refundable where applicable).